Refund Policy

At SalesGrowthHQ, we strive to deliver high-quality services that meet the needs of our clients. This Refund Policy sets out the circumstances under which refunds may be issued.

Due to the nature of our work, which involves training, consulting, and tailored service delivery, refunds are generally not offered once services have commenced. Our team invests significant time and resources into preparing for each client engagement, making upfront costs non-refundable.

In the event of cancellation before the agreed service start date, partial refunds may be considered at the discretion of SalesGrowthHQ. Any such refund will account for administrative and preparatory costs already incurred.

If a service is not delivered as outlined in a written agreement due to reasons solely attributable to SalesGrowthHQ, we will work with the client to provide either a rescheduled session, replacement service, or a fair refund where appropriate.

Clients are responsible for ensuring their team members participate fully in programs, training sessions, and consulting engagements. Refunds will not be granted in cases where outcomes are not achieved due to lack of attendance, engagement, or client-side implementation.

This Refund Policy is governed by Australian consumer protection laws, and nothing within it limits your statutory rights. Any concerns should be raised directly with our team, and we will make every effort to resolve matters fairly and promptly.